Refund & Cancellation Policy

1. Start free — no payment, no card

RetailDek gives you a free account for 30 days with every feature unlocked and up to 3 users. Creating it costs nothing and never asks for card details. You only pay if and when you choose to upgrade, so you can evaluate the platform properly before any money changes hands.

When the 30 days end, nothing is deleted. Your account becomes read-only and your data stays viewable and exportable for 3 months, so you can upgrade at any point in that window and continue exactly where you left off.

2. 7-Day Refund Guarantee

If you upgrade to a paid plan and it is not right for your business, cancel within 7 days of the subscription start date and we will refund your payment in full. You do not need to give a reason.

• The 7 days run from the date the paid subscription starts (the date on your invoice).
• The refund is the full amount paid, including GST. We do not deduct for usage during those 7 days.
• The guarantee applies to your first paid subscription for an account. Renewals of a plan you have already used for a full term are covered by section 4 instead.
• After a refund, the account reverts to the free plan — your data is not deleted, and you can export or upgrade again at any time.

3. Subscriptions & cancellation

• Subscriptions are sold as prepaid annual plans (Silver, Gold, Diamond), inclusive of GST.
• You may cancel at any time by contacting [email protected]. Cancellation stops any future renewal.
• If you cancel after the 7-day guarantee window, you keep access until the end of the paid term. We do not provide pro-rata refunds for the unused portion of a term, except where required by law or under section 4.
• You may export your data at any time; see our Privacy Policy for data portability and deletion.

4. Other situations where we refund

• Duplicate or erroneous charges: if you were charged more than once or in error, the excess is refunded in full, at any time.
• Service not delivered: if a paid plan could not be activated due to a fault on our side and we are unable to resolve it, the amount for that plan is refunded.
• Beyond 7 days: requests outside the guarantee window are considered on a good-faith, case-by-case basis.

5. How to request a refund

Email [email protected] from your registered email with your invoice number. For a guarantee claim under section 2, no reason is required. We respond within 3 business days. Approved refunds are made to the original payment method within 5–7 business days (bank timelines may vary).

6. Contact