Service Delivery Policy

1. Digital service — no physical shipping

RetailDek is a Software-as-a-Service (SaaS) product delivered entirely over the internet. There are no physical goods to ship, and therefore no shipping charges or delivery timelines for physical items apply.

2. How and when access is delivered

• Free account (30 days): access is granted immediately after you sign up and verify your mobile number by OTP. No payment or card details are required. After 30 days the account becomes read-only, with your data retained for 3 months.
• Paid plans: your plan and its user limit are activated immediately upon successful recording of payment, and a GST tax invoice is generated to your account.
• The Service is accessed at your RetailDek web address using your login credentials, on any modern browser or device.

3. Delivery confirmation

Successful activation is confirmed on-screen and reflected in My Account → Subscription, where your active plan, status and downloadable invoices are shown.

4. If you cannot access the Service

If access is not delivered after a successful payment, contact [email protected] or call +91 703 2255 259. See our Refund & Cancellation Policy if the issue cannot be resolved.

5. Contact