Terms of Service

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you ("Vendor", "you") and DEKCLOUD LLP ("the Provider", "we", "us"), Plot#65, Tripura Enclave, Hyderabad, Telangana 502032, India, governing your access to and use of the RetailDek platform and related services (the "Service"). By creating an account, clicking "I agree", or using the Service you accept these Terms and our Privacy Policy.

2. The Service

RetailDek is a cloud-hosted retail management application for items, parties, quotations, sale orders, invoices, purchases, expenses, staff, reports, GST filings and related business operations. Features available to you depend on your subscription plan.

3. Accounts & eligibility

• You must be a business (or authorised representative of one) capable of forming a binding contract under Indian law.
• You are responsible for the accuracy of your registration details, for safeguarding your login credentials, and for all activity under your account and the sub-users you create.
• Email and mobile number are your login identity and are verified by OTP at signup. Keep them current.

4. Free account

New Vendors receive a free account for 30 days from sign-up, with all modules enabled and a seat limit of 3 users, at no charge and without card details.

When the 30 days end, the account becomes read-only until a paid plan is activated: existing records remain viewable and exportable, and no new records can be created. Your data is retained for 3 months from that date and is not deleted merely because the free period lapsed. Activating a paid plan at any point in that window restores full access to the same data.

5. Subscriptions, plans & billing

• Paid plans (Silver, Gold, Diamond) are billed annually and are inclusive of applicable GST (18%, SAC 997331). The price and user limit of each plan are shown in the app before you pay.
• Each plan permits a maximum number of user logins ("seats"). Exceeding your plan's seat limit requires upgrading.
• On successful recording of payment, the plan is activated and a GST tax invoice is issued to your registered billing details. Keep your billing name and GSTIN accurate for correct invoicing.
• Subscriptions do not auto-renew silently; continued use after a term requires a renewal payment.
• Prices may change prospectively; changes will not affect an already-paid term.

5a. Assisted data migration (Diamond)

• What is included: on the Diamond plan we will, at no additional charge, assist in migrating your items, parties, opening stock and outstanding balances from an export produced by your existing software.
• Optional: migration is a convenience, not a condition of the Service. You may use RetailDek fully without it, and declining it does not change your plan or its price.
• Feasibility: migration depends entirely on the data you are able to export from your existing software and on the format that software produces. We assess feasibility on a sample export before purchase and will tell you what can and cannot be carried across.
• What generally does not carry across: historical transaction-level records, custom fields, attachments and any data your previous system cannot export.
• Best efforts, no warranty of completeness: migration is provided on a best-efforts basis. We do not warrant that migrated data will be complete or free of error, because its accuracy depends on the source export we are given. You must verify migrated balances, stock and party records before relying on them, and we are not liable for errors originating in the source data or export.

6. Refunds & cancellation

Paid plans carry a 7-Day Refund Guarantee: cancel within 7 days of the subscription start date and the payment is refunded in full, no reason required. Full details, including what the guarantee does and does not cover, are in our Refund & Cancellation Policy, which forms part of these Terms.

7. Your data & our responsibilities

• You retain all ownership of the business data you enter. We process it only to provide the Service, as described in the Privacy Policy, acting as a Data Processor for the records you keep about your own customers and staff.
• We apply encryption in transit, field-level encryption for sensitive identifiers, encrypted per-Vendor backups, tenant isolation and role-based access control.
• You may export or request deletion of your data on termination; encrypted backups are decryptable with a key we provide to you — your data is never locked in.

8. Acceptable use

• Do not use the Service unlawfully, to store data you have no right to process, to attempt to breach security or access other tenants' data, or to disrupt the Service.
• You are responsible for the lawfulness of the personal data you record (e.g., obtaining consent from your own customers and employees).

9. Intellectual property

The RetailDek software, brand and content are the proprietary property of DEKCLOUD LLP. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription — no ownership of the software is transferred.

10. Availability & support

We target 99.5% uptime for the Service in each calendar month, measured over the month and excluding the planned maintenance and excluded causes below.

• Planned maintenance: normally performed between 12:00 AM and 4:00 AM IST on Sundays, outside Indian retail trading hours. Where maintenance is expected to interrupt the Service, we give at least 48 hours' notice by email or in-app.
• Excluded from the calculation: planned maintenance; your own internet, device or network faults; failures of third-party services outside our control; and events of force majeure.

Support response targets (business hours, Monday–Saturday, 10:00 AM–7:00 PM IST, excluding public holidays):

• Service unavailable for all users: first response within 4 business hours.
• A core function is broken with no workaround: first response within 1 business day.
• All other questions: first response within 2 business days.
• Diamond-plan Vendors receive priority handling ahead of the above.

These are targets for a first response, not guaranteed resolution times. If monthly uptime falls below 99.5%, you may request a service credit of 10% of the monthly pro-rata value of your plan (rising to 25% below 99.0%), applied against your next renewal. Credits are the sole remedy for missed availability and must be requested within 30 days of the affected month. Outside these commitments, the Service is provided on a commercially reasonable "as available" basis and we are not liable for downtime beyond our reasonable control.

11. Limitation of liability

To the maximum extent permitted by law, the Provider is not liable for indirect, incidental or consequential losses. Our total aggregate liability for any claim arising out of the Service is limited to the subscription fees you paid in the twelve (12) months preceding the claim.

12. Suspension & termination

• You may stop using the Service at any time; see the Refund & Cancellation Policy for the effect on fees.
• We may suspend or terminate access for breach of these Terms, non-payment, or unlawful use, with notice where practicable.

13. Changes to these Terms

We may update these Terms as the product or law evolves. The "Last updated" date reflects the current version and material changes will be highlighted in the app. Continued use after changes constitutes acceptance.

14. Governing law & jurisdiction

These Terms are governed by the laws of India. Courts at Hyderabad, Telangana shall have exclusive jurisdiction.

15. Contact